FAQ

Frequently Asked Questions

Introduction and Login

What is JioHumsafar?
Jio’s real-time Fleet Monitoring Solution - JioHumsafar helps you to gain complete control over fleet operations, reduce operational expenditure and digitize all the processes.

Jio’s fleet monitoring solution is a comprehensive solution that fulfils needs of every fleet operator – big or small. Fleet monitoring system enables you to use data received from Jio’s trackers to get real-time insight into location tracking, vehicle utilization, monitor driver behavior, and improve security.
How can I login into my JioHumsafar account on the Web Portal?
To login into your JioHumsafar, follow these steps:
1. Upon creation of your account, you would receive an e-mail from JioHumsafar with your login credentials.
2. Please navigate to the link provided in the mail and login using the credentials provided.
3. An OTP would be sent to your registered mobile number and email, kindly enter the same.
4. Upon first login, you would be prompted to change your password. You can now view the JioHumsafar Dashboard.
What happens if I enter incorrect password multiple times?
If you have entered incorrect credentials for three consecutive times, then login will freeze for 5 minutes. You can login again only after an interval of 5 minutes.
How do I recover my password?
You can click on the Forgot password to recover the password while logging into the portal.
How can I log out of the portal?
You can log out of the portal by clicking on the icon at the top right of the portal.
How can I delete my account?
There is no provision for deleting the account as of now. Please contact your administrator for further details.
How to install JioHumsafar Mobile App?
- JioHumsafar application would soon be available for download on Play Store (Android) and the App Store (iOS).
- Download the application from Play Store/App Store.
- You can login using the same credentials as the web portal. the Passcode would be needed which was generated at the time of account creation.

Dashboard

What is a Dashboard?
Dashboard screen displays one-stop view of your fleet. You can view the summary of Vehicles, Device status, Geofence, Trips details, Vehicle and Driving behaviour alerts. Dashboard is updated based on alerts generated. Manual refresh icon is provided to refresh on demand.
How do I check my notifications?
You can view all the notifications by clicking on the bell icon at the top right of the portal. It is a Push mechanism as and when event is raised, event details are displayed on the bell icon.
What information and features are available on the Dashboard?
The Dashboard displays the following information segregated into topics and subsequent widgets:
- Vehicle Status: Count and details of Moving, Idle, Stopped, Not Reporting, Under Maintenance and Not Installed Vehicles
- Device Status: Count and details of device statuses connected to the vehicles including connected, disconnected and provisioned
- Geofence Status: Alerts which denote whether vehicles have entered / exited Geofence and if any vehicles have violated No-Go or No Stoppage zones. Available for both GPS tracked vehicles and SIM tracked vehicles
- Status and Count of Ignition, Cargo (GPS and SIM) and Guest Trips
- Vehicle Alerts: Counts and details of vehicle alerts including but not limited to over-speeding, collision warnings, stoppages etc.
- Driving Behaviour Alerts: Counts and details of driver alerts including but not limited to harsh braking, rapid acceleration, distraction, fatigue etc.
- Emergency Alerts: Count of SOS requests raised by the driver
- Temperature Status: Summary of connected temperature sensors’ status
- Analytics: Graphical representation of total distance travelled by the fleet and driver rating trend (Average per trip).
What is displayed in the Vehicle Status section?
The Vehicle Status section displays the number of vehicles that are Moving, Idle, Stopped, Not Reporting, Under Maintenance and Not Installed. You can also view the total number of vehicles by selecting All Vehicles. By clicking View all, you can view the latest updated position of the vehicle, along with other details like dongle status, GPS status and ignition status.
- Moving: Count of vehicles that have their ignition ON and are in motion.
- Idle: Count of vehicles that have their ignition ON and are not in motion for longer than 10 minutes.
- Stopped: Count of vehicles that have their ignition OFF and are not in motion.
- Not Reporting: Count of vehicles whose device does not connect to platform for more than 16 hours, are then moved to not reporting.
- Under Maintenance: Count of vehicles that are currently marked as ‘Under Maintenance’ by the user and are not available for any trips.
- Not Installed: Count of vehicles in which no tracker device has been installed yet.
- All Vehicles: Sum of all vehicles that are assigned to a user.
What is displayed in the Device Status section?
The Device Status section displays the number of devices that are Active, Inactive, Provisioned and Removed. Select the required option to view the information like vehicle name, reg. no, driver name and contact details, status, user assigned to that device along with the action intended.

All the devices are categorized as below:
1. Total: Total count will display count of all devices excluding the removed devices that is count of active, inactive, and provisioned devices.
2. Active: Count of devices that are connected and are communicating. Device status is CONNECTED or SLEEP.
3. Inactive: Count of devices that are disconnected and not communicating. Device status is DISCONNECTED or NOT REPORTING.
4. Provisioned: Count of devices that have been whitelisted, but not yet connected to a vehicle. Device will be in provisioned state once IMEI and VIN/RMN mapping is completed. It stays in provisioned state till dongle establish the connection with platform at least once. Device status is PROVISIONED.
5. Removed: Count of devices that were initially connected, but are later removed, occurs when the dongle is removed or disconnected from the vehicle.
What is a Geofence?
Geofence allows you to create a virtual boundary around an area for vehicle monitoring. You get notified whenever the vehicle moves in and out of that fence.
What is displayed in the Geofence Status section?
The Geofence Status section displays the summary of vehicles entering and exiting the Geofence region. You can also view the number and details of vehicles that entered the No-Go-Zone and No Stoppage Zone. The information for Geofence like speed, defining the zones needs to be entered by you as per your requirements under Settings > Geofence.
- Inside: Count of all vehicles that are currently inside defined Geofences.
- Outside: Count of all vehicles that have exited Geofences.
- No-Go-Zone: Count of all vehicles that have entered a No-Go-Zone/ Restricted Geofence.
- No Stoppage Zone: Count of all vehicles that are stopped inside a No Stoppage Zone/ Geofence. No Stoppage area defined by Geofence where vehicles are not allowed to stop due to suspected unsafe location.
What is displayed in the SIM Tracker Geofence Status section?
The SIM Tracker Geofence Status section displays the summary of vehicles, which have no tracker installed and are tracked using driver’s SIM location, entering and exiting the Geofence region. You can also view the number and details of vehicles that entered the No-Go-Zone. The information for Geofence like speed, defining the zones needs to be entered by you as per your requirements under Settings > Geofence.
- Inside: Count of all vehicles with SIM based tracking that are currently inside defined Geofences.
- Outside: Count of all vehicles with SIM based tracking that have exited Geofences.
- No-Go-Zone: Count of all vehicles with SIM based tracking that have entered a No-Go-Zone/ Restricted Geofence.
What is displayed in the Trip Status section?
The Trip Status section displays the summary for number of Completed/ Ongoing/ Cancelled trips for Cargo Trips, Guest Trips and Ignition Cycle On/Off Trips. The user can know the status of cargo trips using the GPS of the device connected to the vehicle or using driver’s SIM tracking.

Ignition Cycle On/Off trips are those trips that weren’t scheduled before. Here the driver starts the ignition and move the vehicle for more than 500 metres aerial radius. Ignition trips are ended when the driver has kept the ignition of the engine OFF for a period of more than 30 minutes.
- Completed Trips: Count of trips that have been completed.
- Ongoing Trips: Count of trips that have been started and are yet to be completed.
- Cancelled Trips: Count of trips that had been scheduled but have been cancelled before starting the trip.
What is displayed in the Vehicle Alerts section?
The Vehicle Alerts section displays the status of all vehicles alerts like Accidents, Collision Warning, Over Speeding, DTC, Tracker Status, Low Battery, Ignition Status, Towing, Geofence, Route Deviation, Route Violation, Long Idle, Long Stoppage, Sudden Stoppage.
- Accident: Detected based on impact detection with the help of accelerometer and gyroscope.
- Collision warning: Moderate collision alert is generated if the vehicle is too close to the vehicle in front and is in way of collision.
- Over Speeding: Over Speeding events are recorded when the driver is speeding over the set threshold value.
- DTC: A DTC code is a series of diagnostic trouble codes used by vehicle’s on board diagnostics (OBD) system to alert you when a vehicle experiences a malfunction. For understanding any specific code, please refer to the definitions provided by your manufacturer in the vehicle manual.
- Low Battery: If vehicle battery falls below threshold of 11.8V for more than 2 min, low battery alert is generated.
- Ignition Status: Device sends Ignition alerts as Engine ON/OFF.
- Towing: When a vehicle is being towed by other vehicle. On detection of ignition off, device note down the parked location. Post this any change in the vehicle location > 300 meters with ignition off leads to tow alert generation.
- Geofence: Virtual fence is created around a user point of interest location (Latitude, Longitude) using maps. This Geofence is useful for tracking entry/exit timings inside the fence area.
- Route Deviation: The system compares estimated ETA with buffer time and actual ETA, compares estimated distance and actual distance, if any difference in terms of ETA and distance, an alert will be generated.
- Route Violation: When a vehicle moves out 500 metres of the created route, an alert will be generated.
- Long Idle: When a vehicle with ignition ON is not moving for more than the Global settings time + 10 minutes combined. This is configurable for Enterprise.
- Long Stoppage: If the vehicle is stopped for a long time while it is in trip will be treated as a Long Stoppage and alert is generated. It works for only SIM tracking vehicles - when we receive 8 consecutive lat-longs of sim from same location (lat - longs).
- Sudden Stoppage: When the vehicle is not moving more than 500m after receiving Over Speeding/Harsh Braking/Sharp turn alert from device, sudden stoppage alert is raised.
What is displayed in the Driving Behavior Alerts section?
The Driving Behavior Alerts section displays the status of all driving behaviour alerts like Harsh Braking, Rapid Acceleration, Sharp Turn, Seat Belt Compliance, Driver Distraction, Driver Fatigue, Night Drive Alert, Continuous Running and Geofence Speed Violation.
- Harsh Braking: Harsh braking occurs when a driver uses more force than necessary to stop the vehicle. The presence of harsh braking often indicates aggressive or distracted driving and can lead to costly claims, as well as increased maintenance issues.
- Rapid Acceleration: Rapid Acceleration is change in accelerometer value, resulting due to sudden increase in the vehicle speed.
- Sharp Turn: Sharp Turn event characterizes the behaviour of a driver when navigating a turn fast enough that their choices have an impact on the stability and safety of the vehicle. Very gentle corners (high radius of curvature) can in general be driven safely at higher speeds than tight corners (low radius of curvature).
- Seat Belt Compliance: When the driver is not wearing the seat-belt at the start of a driving trip (whenever vehicle’s speed exceeds 15 mph). Available for vehicles that have Netradyne sensor installed.
- Driver Distraction: When the driver is distracted while being on a trip i.e. Looking elsewhere, checking his phone etc. resulting into driver's eyes being off the road. Available for vehicles that have Netradyne sensor installed.
- Driver Fatigue: When the driver is observed as fatigue, an alert is sent. Available for vehicles that have Netradyne sensor installed.
- Night Drive Alert: It depends on front end settings set under Settings > Global Settings > Night Drive Alerts, Journey duration, start time, end time & distance. A Night drive alert is generated when:
  - If actual journey duration of the vehicle is greater than or equal to the journey duration that is set in the portal between start and end time, or
  - The actual distance travelled by the vehicle is greater than the distance in km that is set in the portal.
- Continuous Running: It depends on front end settings set under Settings > Global Settings > Continuous running, Journey duration & stopped duration. If actual journey duration of the vehicle is greater than or equal to the journey duration that is set in the portal and the actual halt minutes less than the stopped duration that is set in the portal, a continuous running alert is generated.
- Geofence Speed Violation: When the vehicle exceeds given Geofence speed limit which was entered while creating Geofence in settings or it exceeds the given speed limit which was set in global - Geofence speed limit, a Geofence speed violation alert is generated.
What are emergency alerts?
The Emergency Alerts section displays the number of SOS requests raised by the drivers. On clicking the SOS button by any driver, the SOS request will be listed under Unresolved and same will be added to the Total count. Once the admin resolves the SOS request, the same will be listed under Resolved category. Total tab lists the combination of resolved and unresolved SOS requests.
- Total: A total count of resolved and unresolved emergency/ SOS request.
- Resolved: Count of SOS request that have been resolved.
- Unresolved: Count of SOS request that are still pending and not resolved.
What is displayed in the Temperature Status section?
The Temperature Status section displays the summary of the temperature status of connected sensors. You can add threshold minimum and maximum limits while adding temperature sensor to the vehicle.

All sensors are categorised as per below criteria:
- Within Threshold: Count of temperature sensors with detected temperature within the permissible limits.
- < Minimum: Count of temperature sensors where the detected temperature is less than the minimum permissible temperature.
- > Maximum: Count of temperature sensors where the detected temperature is more than the maximum permissible temperature.
What is displayed in the Analytics section?
- In the Analytics section, you can view total distance travelled by the fleet and driver rating trend (Average per trip) in a graphical format basis your vehicle selection and date selection.
- The information can be downloaded in an excel format.
- You can zoom in and zoom out by clicking on + and – icons respectively. You can click on selection zoom icon to zoom a particular period and home icon to go back to reset zoom.
- You can download a file by clicking on the menu icon and can change the chart type by clicking on the chart icon.

Tracking

How can I view live status of all my vehicles and track them?
- The Summary screen displays the live status of all the vehicles. The map beneath shows the location of the vehicles.
- To view SIM based trips, click on SIM Tracked Trips and you can view the location of driver’s vehicle on the map.
- To view all GPS based trips, click on All vehicles and you can view the location of all vehicles on the map.
- On the map, you can view the geofence location, geofence name, traffic status by clicking on the menu icon on the map and selecting the checkbox basis your requirements.
How can I track live status of my vehicle?
On the Live screen, you can track a specific vehicle by searching the vehicle from the drop down list, followed by clicking the Track button.

You can also view the location of the vehicle by tracking the SIM of the driver.

GPS Tracking:
- Connectivity: It shows the connectivity status of the dongle as Connected/ Disconnected/ Provisioned/ Not reporting/ Sleep. To know more, refer the Que.5-Dashboard in this document.
- Ignition Status: If the ignition of the vehicle is on, it will be shown as ON. If the ignition of the vehicle is off, it will be shown as OFF.
- Speed (kmph): It shows the current speed at which the vehicle is travelling denoted in kilometre per hour.
- Date Time: It shows the last date and time for the recorded data.
- GPS: GPS status of the device is displayed. If the GPS is active, it will be shown as ON. If the GPS is inactive it will be shown as OFF.
- Engine RPM: It shows the Rotation per minute of the vehicle’s engine. If the vehicle is not moving, the Engine RPM will be shown as NA.
SIM Tracking: You can use SIM tracking feature to track the SIM location of the driver to know the vehicle’s location. In that case, you can search the location either by using vehicle’s name or driver’s mobile number. You can obtain updated SIM’s lat and longs along with location on map after an interval of every 15 minutes.
How can I view details of my vehicles’ past trips?
- You can track the past trip details for GPS based trips and SIM based trips by clicking on GPS or SIM buttons respectively based on your requirements.
- You can track the past trips details by selecting the vehicles (up to 10 vehicles), trip type (ongoing trips, completed trips, all trips) and the required date.
- The results show the start and end location, date and time of the trip, status of the trip (ongoing, completed), along with the path followed during the trip in the map. You can also view the trip distance, journey time, and trip average speed.
- You can also view the following trip details in addition like harsh braking, sharp turn, rapid acceleration, over speeding, running time, route deviation, halt time and idle time along with their counts under Trip Classification section.
- Halt time denotes the time during which the vehicle was not in motion and the ignition was off.
- Idling time denotes the time during which the vehicle was not in motion but the ignition was on.
- Running time denotes the total time during which the vehicle was in motion and the ignition was on.
For SIM based trips, only display of SIM location-based pins are shown on the map. To know more about alerts and trip details, please refer the FAQs in the Dashboard section in this document.
How do I add a trip? Can it be added in advance?
In the web portal, follow these steps to add a trip:
1. In the web portal, under the Trips section, navigate to Cargo Trips
2. Click on the Add Trip button .
3. Trip details such as Origin, Destination, Vehicle and Goods details can be added here.
In the mobile app, follow these steps to add a trip:
1. Navigate to the Trips screen
2. tap on the Add Trip button.
3. Trips can be scheduled in advance by setting the Trip Start Date to the desired value.
5. How do I create a Route?
In the web portal, follow these steps to create a Route:
1. Routes can be created by navigating to the Settings > Route
2. Click on the Add Route button .
3. Option to add Stops is also available here.
Saved routes can be used to create cargo trips.
How do I check my trip details on the app?
Trips option shows Trip Analysis details of each and every trip (scheduled, ongoing, completed and cancelled) for every vehicle saved in the app. To check Trip details in the mobile app, you can navigate to the bottom bar in the app and select Trips button.
- On the Trips screen, use the date-time picker, to select the period of time between which you would like to view the trips.
- Trips within selected period are displayed under four categories: Scheduled Trips, Ongoing Trips, Completed Trips, and Cancelled Trips. You can select any of these categories by clicking on them on the app screen to display the list of trips within each category.
- Trip Analysis data is saved after each trip.
- On the Trips screen, you can select the Scheduled or Ongoing trips to view the following information about the trip:
  1. Map showing distance travelled and/or planned
  2. Origin & Destination locations
  3. Commodity being moved: Goods type, Weight, Bill Type, Vehicle Details (Vehicle Type, IMEI, Load Capacity), Total Payable Amount
  4. Customer Details: Customer Name, Customer Contact Number
  5. Option to start/stop/cancel the trip
To view the Trip Analysis data of the completed trip, tap on trips under Completed section on the Trips screen, and select the trip to view following details:
- Map showing distance travelled
- Origin & Destination locations
- Commodity being moved: Goods type, Weight, Bill Type, Vehicle Details (Vehicle Type, IMEI, Load Capacity), Total Payable Amount
- Customer Details: Customer Name, Customer Contact Number
- Duration
- Distance Covered
- Average travel speed
- Number of halts and its details (time and duration)
- Idle Location details
- Map of route
- Route Deviation
- Driver performance (Star rating is calculated based on below parameters):
  1. Harsh braking
  2. Rapid Acceleration
  3. Over-speeding

Configure

How can I add my team members on the platform?
To add team members in the web portal, follow these steps:
1. In the web portal, go to Configure > Users.
2. The Users screen displays the list of users already present on the platform.
3. Click on the Add User button to add the new user details.
How can I add my vehicles on the platform? Is there a maximum limit?
To add vehicles in the web portal, follow these steps:
1. In the web portal, go to Configure > Vehicle.
2. The Vehicle screen displays the list of vehicles already present on the platform.
3. Click on the Add Vehicle button to add the new vehicle details.
To add vehicles in the mobile app, follow these steps:
1. In the mobile app, navigate to My Fleet.
2. Tap on Add Vehicle to add the new vehicle details.
There is no maximum limit for adding the vehicles.
How can I edit Vehicle details?
To edit Vehicle details in the web portal:
1. Navigate to Configure > Vehicle.
2. Click on the Edit button under the action header.
To edit Vehicle details in the mobile app:
1. Navigate to My Fleet.
2. Select the desired vehicle.
3. Tap on the 3-dots icon to edit.
How to track my vehicles? How does vehicle tracking work?
Tracking can be viewed on the Tracking screen in both, the web portal and the mobile app. Vehicles can be tracked by two sources:
- Tracking device (GPS)
- SIM based tracking.
When adding a new vehicle, please mention the Tracking source. The SIM based tracking would be achieved using the driver’s SIM card. For GPS tracking, the device IMEI would need to be assigned to the vehicle.
How do I add a new tracking device or sensor?
To add a new tracking device in the web portal:
1. Navigate to Configure > Devices.
2. Click on Add New Device button.
3. From the options available, choose the type of device you would like to add and enter the relevant details.
How do I allocate a tracking device / sensor to a vehicle?
If the device has been added to the platform:
1. Navigate to Configure > Vehicle.
2. Edit the desired vehicle.
3. You would be able to assign the available devices to the vehicle and add additional information such as placement of device for the required vehicle.

Geofence

Can I create multiple Geofence at the same location with different settings?
Yes, you can create multiple Geofence at the same location.
Can I associate my Vehicle to multiple Geofence regions?
Yes, you can associate your vehicle to multiple Geofence regions. Similarly, you can associate multiple vehicles to the single Geofence region.
What will happen if the vehicle goes out of or in an assigned Geofence region?
If the vehicle goes out of, or in an assigned Geofence region, Outside / Inside Geofence alerts are generated for that vehicle.

Settings

How to add Geofences?
- You can add a new geofence by clicking on the circular or polygon icon and then by entering details like speed limit, geofence radius/area, restricted zone/ unrestricted zone, no stoppage zone etc. from Settings > Geofences.
- In order to assign vehicles to a geofence, you can click on Associated vehicles and then assign vehicles based on the requirements.
How to configure Geofence Violations?
To configure Geofence violations, follow these steps:
1. Go to Settings > Geofence Violation and click on the button.
2. Select the Geofence, time range, entry/exit/both fields as per the requirement.
3. Select the option to be notified on SMS and/or email by ticking the respective check box and mentioning the desired mobile number and/or email id.
4. Select the option to keep the Geofence violation active and to be notified.
5. You can view the assigned vehicle to a geofence on the right side.
6. Click on Save button to save the changes.
How to configure Alerts?
To configure Alerts, follow these steps:
1. Go to Settings > Alerts and click on the button.
2. Select the required type of alert, time range, adding/removing available vehicles as per the requirements.
3. Select the option to be notified on SMS and/or email by ticking the respective check box and mentioning the desired mobile number and/or email id.
4. Select the option to keep the alerts active and to be notified.
5. Click on Save button to save the changes.
How do I configure a new route?
To configure a new Route, follow these steps:
1. Go to Settings > Route and click the button.
2. Enter the route origin and destination.
3. Add stops by clicking on the button. Add stop name, select stop type from the dropdown list, latitude and longitude. You can view the driving duration, stops/break duration, estimated duration and distance (Km).
4. Enter the allowed deviation distance and the route name.
5. Click on Save button to save the changes.
6. Once the route is created, you can also assign vehicles to a specific route by clicking on Assign vehicles under action column
How to set up Global settings?
You can define the global measurements for all the trips under derived settings.
- For Long Idle, you can enter the idle duration in minutes and set ignition-on/off.
- For Night Drive, you can enter the journey duration, start and end time, and distance.
- For Continuous Running, you can enter the journey duration and the stopped duration.
- For Geofence Speed Limit, you can enter the speed in kmph.
- For ETA, you can first select the type of vehicle and then enter average speed in kmph and buffer time in % for each type of vehicle.

Miscellaneous

What is the Driver’s performance rating? How it is calculated?
Trip Analysis data displays Driver’s performance rating for each trip on the scale of 1 to 5 stars (1 – lowest and 5- highest).

Driver’s performance is calculated based on the below parameters:
- Harsh braking (Count)
- Rapid Acceleration (Count)
- Over-speeding (Count)
Calculation Formula is based on varying weightage which is part of the internal algorithm.
Can I store Vehicle and Driver related documents on the platform?
Yes, you can upload and safely store all your vehicle related documents. You can upload your driver and fleet documents in the Vehicles and Driver sections as required.
What Point of Interest (POI) locations can I search near my location via the mobile app?
You can search POIs in following categories:
- Fuel
- Food
- Repair
- Spares
- Nearest Towns
- Hospitals / Pharmacies
- Weigh Stations
- Parking Locations
- Toilets
More POI locations will be added with additional versions and updates.
How can I set ETA for my fleet of vehicles?
You can go to Settings > Global > Derived > ETA, then select the vehicle type. You can enter the average speed and the buffer time for each vehicle type basis your requirements.
Where can I view the ETA of my vehicles in a trip?
You can view the Estimated Time of Arrival (ETA) for the ongoing trips in the Trips > Cargo Trips > Trip Status column and in Reports > Trips > Trips Status Column.
How can I upload data in bulk?
You can upload the required data in bulk by navigating to Configure > Vehicle, Device, Customer, Contractor, Driver Page and then clicking on upload bulk excel. You can download the sample excel template by clicking on download sample excel on the same page which can be updated and uploaded as required.
For how long can I track my drivers?
You can track your drivers up to 90 days from the acceptance of consent from the driver or until the driver revokes the consent from his/her mobile number.
Which Operator’s SIM numbers can I track?
You can track Jio, Airtel, and Vodafone-Idea (Vi) SIM numbers which are used by your drivers.